Terms of Use

These pages, the content and infrastructure of these pages and the online hotel reservation service provided are owned, operated and provided by the Sefton Express Hotel part of the Palace Holdings of companies in the Isle of Man, subject to the terms and conditions set out below.

The terms & conditions detailed below apply to all reservations booked via both this website and the hotel direct. When you make a booking, your contract will be with the hotel where your reservation is made. All breaks and rates are offered subject to availability. Promotional rates offered from time to time may have limited availability or be restricted to certain hotels.

Unless stated otherwise prices quoted are based on 2 people sharing a twin or double-bedded room. All prices include VAT. Prices are subject to change without notice, however, your price is guaranteed once you have received your booking confirmation.

The price is inclusive of a twin or double bedroom (single-bedded rooms for single guests where available) with colour TV, tea and coffee making facilities, direct dial telephone and private en-suite bathroom.

Individual guests using a single-bedded room where available at the hotel are charged the standard rate quoted for the single room. When no single rooms are available, or an individual guest requires a double or twin room for single occupancy, the rate quoted and charged will be based on the double or twin room rate, as shown.

Up to 2 children under the age of 15 years may be accommodated when sharing a room with 1 adult. Availability of suitable rooms is limited and may require the use of portable beds. All children’s meals, including breakfast, should be paid for directly with the hotel upon checkout.

We regret that we are unable to provide a baby-sitting or baby-listening service at the hotel. On occasion, we may be able to provide information for local, registered, babysitting services.

We offer modified facilities for guests with impaired mobility. Whilst not having special facilities, the hotel has mainly level access to public areas and accessible bathrooms. For further information on the facilities at the hotel please call the hotel direct.

Unfortunately, with the exception of assistance dogs, we do not allow pets at our hotels. We apologise for any inconvenience.

Car parking is available for hotel guests, but there is limited availability. Please call the hotel direct for more information.

Check-in time is strictly from 1500 hours on the day of arrival and we ask that you vacate your room by 1100 on the day of departure unless otherwise sanctioned, at the Manager’s discretion. The hotel reserves the right to apply a late checkout charge.

All breaks which include breakfast offer a continental breakfast with tea or coffee.

Although every effort has been made to ensure the accuracy of the information contained in any brochures, websites or third party literature, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any information featured in the brochure should we find such alterations necessary, from time to time. The hotel cannot be held responsible for events beyond its control including acts and omissions of its suppliers (such as fire, strikes, industrial action, terrorist activity, technical problems and transport, illness of entertainers or bad weather), any curtailment, cancellation or change to any accommodation, activity or itinerary which is caused as a result of such events.

You warrant that you are 18 years of age or over, and have legal capacity to use the site and to create a legally binding contract.

You warrant that all personal information submitted during the accommodation booking is correct, and you accept financial responsibility for all transactions made under your name or account.

To book the hotel you can book online at www.seftonexpress.co.im – 24 hrs a day, or by calling the hotel direct on +44 (0)1624 824321 between the hours 6.30am to 10.30pm or email your requirements to  info@seftonexpress.co.im.

Your booking will be treated as an offer by you to enter into a contract with the hotel on these terms and conditions. Any alternative terms and conditions provided by you will not apply. By making the booking, you also become responsible for making all payments due under the booking. We reserve the right to reject your booking and no contract will exist between you and the hotel unless we confirm acceptance of your booking in writing or by accepting payment from you. An automated email acknowledging receipt of your booking shall not be treated as acceptance of your booking.

We shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond our reasonable control. However, nothing in these terms and conditions shall limit our liability for death or personal injury, fraud or any liability that cannot be limited or excluded by law.

If any provision or right under these terms and conditions is found to be invalid or unenforceable, then the remaining provisions or rights under these terms and conditions shall be unaffected as if such invalid or unenforceable part did not exist.

These terms and conditions contain all the terms and conditions between you and the hotel regarding your booking. No representation, undertaking, warranties or promise shall be taken to have been given or implied, except as set out in these terms and conditions or implied by law. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without prior notice to you. Even though any contract between you and the hotel relating to your booking is concluded over the internet or by telephone, you agree that it has been concluded in the Isle of Man in writing. Any such contract will be governed by Isle of Man law and you accept the non-exclusive jurisdiction of the Isle of Man courts. Nothing in these terms and conditions shall give any right or benefit to any person who is not a party to it.

Any complaint or comment regarding a stay at a hotel should be made to the hotel’s General Manager at the time of the visit, so that it can, ideally, be resolved on the spot. Problems which cannot be resolved there and then should be notified in writing to: The Chief Executive, Palace Holdings, Harris Promenade, Douglas, Isle of Man, IM1 2RW.